Kid got scammed on Fortnite - $47 gone

Dec 20·1 min read

My 12yo convinced me to add a payment method to his Epic Games account for "cosmetics" (I still don't fully understand what that means). Long story short, someone apparently accessed his account and spent $47 on skins or battle passes or something. Epic Games won't refund it because he's the one who "authorized" the purchase somehow? This is so frustrating. Has anyone gotten money back in a situation like this or am I just out $47?

6 comments236 views

Comments(6)

SSteve Q.RegularDec 20

Email Epic support with the details. Include the transaction ID from your credit card statement. They've refunded me before in similar situations. Takes like a week but it works

PPhil C.RegularDec 21

Oof that sucks. First thing - change the password and turn on two-factor authentication immediately. Then you might be able to contest the charge with your credit card company actually

HHarvey L.RegularDec 21

The real lesson here is teaching him about account security, not punishing him for the scam. He didn't do anything wrong. Someone else did. But yeah use this as a teaching moment for passwords and not sharing info

DDustin P.New DadDec 22

Contact Epic Games support about the $47. They actually have a solid track record of refunding stuff when accounts get compromised. Also make absolutely sure you did 2FA before adding payment method in the future

SStan D.RegularDec 22

Cosmetics are basically skins and stuff that don't affect gameplay - just look cool. But yeah someone got in his account. Change password, email, phone number tied to it, everything. And maybe have the money conversation with your kid too

DDan W.RegularDec 22

This is why I set up a separate card with a low limit just for game purchases. My 12yo has like $10/month on it. Can't get scammed for more than that. Might be worth doing for your situation