Grabbed one of these at a Buy Buy Baby clearance a few months ago. Stopped working at 4 months in. Couldn't get customer service, company basically ghosted me. Just go with a regular bottle and hot water dispenser. Would've been way cheaper and actually worked. Don't waste your cash like I did.
The ghosting customer service part is the real crime. Even if the product failed, if they'd actually helped you replace it, you wouldn't be warning people. That's on them.
Did you try calling them multiple times or just initial contact? Because some companies are terrible unless you really push. Not defending them but curious if the ghosting was intentional or just bad support infrastructure.
Did you try contacting them after the ghosting or just give up? Curious if the company is generally sketchy or if it was a one-off bad experience.
Baby Brezza failing at 4 months is pretty standard for that product honestly. Tons of people report the same thing. You're not alone in getting burned by it.
This is good PSA because I almost bought one. The fact that it lasted only 4 months is a red flag for reliability even if it works long-term for others. Simple = better for baby gear usually.
Formula makers breaking and customer service ghosting is the worst. You're right about the hot water dispenser + regular bottle being way more reliable. Clearance buy makes sense but yeah, seems like a lot of these gadgets aren't built to last.
This is why I never spend extra on "convenience" baby gear. The money saved up front gets wasted when it breaks and has terrible support.
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Hot water dispenser + regular bottles is honestly what most people end up using anyway. The Brezza is just a failure-point wrapped in marketing.