Daycare injury report and I wasn't even there to know about it

Got a call from daycare at 3pm that my 3yo fell and bumped his head. He was fine, no concussion risk, but I didn't even get to see him till 5 hours later when pickup. Wife was in back-to-back meetings and couldn't get away either. I know this is not the end of the world and he's okay, but I felt SO helpless. Like, I pay $2k/month to have my kid taken care of but I'm still not there when something happens. Is this just part of the deal or should we be looking for different care?